This section describes how to log on to Avaya one-X Agent. The procedure to log on depends on the configuration of Avaya one-X Agent deployment in your network and the type of authentication that the deployment supports. The two types of authentications are basic authentication and Single Sign-on.
Basic authentication
In basic authentication, your user credentials get authenticated against the servers, namely Communication Manager, Central Management, and Presence Services, if deployed in your network. You must to manage all the credentials to each server in your configuration and profile information. For Central Management, you must provide the Active Directory credentials to retrieve your profile information, in which these secondary server credentials can be stored. The system attempts to log on using the last-used profile, if the agent is not able to log on to Central Management. The previous configuration saved to the local cache will be used to authenticate the agent and logs you on to Avaya one-X Agent. If no configuration is cached, Avaya one-X Agent will create and use a new default configuration.
Single Sign-on
Single Sign-on authentication is only available with Central Management. This requires administration in both Central Management and Active Directory, so that users do not have to enter any credentials to log in to Central Management and retrieve their profiles. The system uses the credentials supplied to the user at Windows Domain Network, automatically.
In this section, you will learn how to launch the Avaya one-X Agent application on your personal computer, log in as an extension, register as an agent, and log into an IM service.
